AI receptionist for home-service businesses
Turn missed calls and texts into booked jobs.
We answer the calls your team misses and reply to customer texts, qualify new customers, book confirmed appointments, and route urgent calls — while you keep the phone number you already have.
Example call
Johnson Plumbing
“Hi, you've reached Johnson Plumbing. I'm Ava, their AI receptionist. How can I help?”
Next step
Appointment confirmed
Tomorrow · 9:00 AM
If you don't answer, the next company might.
Your team can't answer every call while driving, working, helping another customer, or after hours. Starkby catches the calls you'd otherwise miss.
- 1Customer calls
- 2No one answers
- 3Voicemail
- 4Caller keeps searching
52%
of inbound home-service calls reached a person.
Missed calls can become missed opportunities — especially when customers need help quickly.
Source: Invoca, 2026 Home Services Lead Conversion Benchmarks Report
See what happens before the call ends.
Starkby doesn't just answer. It moves the call toward a real outcome.
Example call
Checking the calendar for open times…
Call result
Service identified
Water heater repair
Service area
St. Petersburg
Urgency
Same day
Caller information
Captured
Availability
Verified
Appointment confirmed
Tomorrow · 9:00 AM
Your business. Your rules. Starkby follows them.
Control what your AI receptionist says, when it books, and when a real person needs to step in.
Only approved business information
Starkby uses your approved services, service areas, hours, and policies — and knows when to ask for help instead of guessing.
Confirmed appointments, not guesses
Appointments are confirmed only when your connected scheduling system verifies availability and completes the booking.
Human help when it matters
Route urgent calls or requests for a real person to your team, with a fallback when no one can answer.
Built-in texting
Your customers hear from you by text, automatically.
We reply to customer texts, then send confirmations and reminders — all from your Starkby number, without anyone on your team typing.
Johnson Plumbing
Example text conversation
New customer texts in
Hi, do you work on tankless water heaters?
We do! What's going on with it, and what's the service address?
It stopped heating. 45 Oak St, St. Pete.
Sorry about that. I can get someone out tomorrow at 9:00 AM or 1:00 PM. Which works?
9 works
Booked on your calendar
You're booked for tomorrow at 9:00 AM. We'll text you a reminder before the visit.
AI replies to customer texts
When a customer texts your Starkby number, we reply, get their details, and can book the appointment — or hand it to your team.
Automatic booking confirmations
Customers receive their appointment details without anyone on your team sending a message.
Reminders that reduce no-shows
Send reminders before scheduled appointments so customers know when to expect you.
Two-way appointment management
Customers can confirm, ask to reschedule, or cancel by replying to their text.
See all texting features
- Post-call follow-up texts, with your booking link if you want it
- Two-way texting dashboard: see and reply to every conversation
- New lead and booking notifications on your phone
- Custom reminder timing: a day before, 2 hours, 1 hour, 30 or 15 minutes
What would Starkby sound like for your business?
We'll build an AI receptionist from your actual services, hours, and business information. Then call or text it yourself.
Your team answers first. Starkby catches what they can't.
No new number for customers to learn. No change to your Google Business Profile. Use Starkby for missed calls, after-hours calls, overflow, or all inbound calls — you decide.
Normal call, nothing changes
Not another generic voice bot.
Your receptionist uses your business name, services, hours, service area, booking rules, escalation rules, and greeting.
Receptionist name
Ava
Voice
Warm & clear
Greeting
“Hi, you've reached Johnson Plumbing. I'm Ava, their AI receptionist. How can I help?”
Your rules
Works with the tools that run your day.
Starkby checks real availability before confirming appointments and sends your team the call outcome immediately.
Built for businesses where a missed call can mean a missed job.
The questions change by trade. The job stays the same: understand why they're calling and get them to the right next step.
Every call. Already organized.
No transcript digging required. See who called, what they needed, what Starkby did, and what happens next.
Calls
John Smith
HVAC Repair · 2m 41s
Summary
AC stopped cooling this afternoon. Customer is inside the service area. Appointment booked Friday at 10:00 AM.
Actions
Appointment booked ✓
Simple coverage for the calls you can't answer.
Same core receptionist. Higher plans support more volume and more complex workflows. Self-setup is included at no extra cost.
Want us to configure it with you instead? Concierge Setup is available for a one-time $299.
Essential
200 minutes / mo · $0.40/min overage
500 texts / mo · $0.05/text after
- ✓AI answering
- ✓Missed / after-hours / overflow
- ✓Lead qualification
- ✓Appointment booking
- ✓Transfers
- ✓Summaries + transcripts
- ✓Text confirmations + reminders
- ✓AI text replies + two-way texting
Growth
500 minutes / mo · $0.35/min overage
1,500 texts / mo · $0.05/text after
- ✓Everything in Essential
- ✓More minutes and texts
- ✓Advanced routing
- ✓Expanded integrations
- ✓Multiple alert recipients
Scale
1,000 minutes / mo · $0.30/min overage
3,000 texts / mo · $0.05/text after
- ✓Everything in Growth
- ✓Multi-location
- ✓Advanced workflows
- ✓Team controls
- ✓Priority support
Overage beyond your plan's minutes is $0.30–$0.40/minute depending on your plan, and $0.05/text beyond its texts.
Not ready to buy? Hear Starkby on your business first.
Build free demo
Built and supported in St. Petersburg, Florida
AI built around how your business actually works.
Starkby isn't a generic answering script. Each receptionist is configured around your services, policies, booking rules, and escalation paths.
Axel Alwan · Founder, Starkby
A few things people usually ask.
Can I keep my current business number?
Yes. Starkby runs behind the number you already use -- nothing changes on your website, trucks, or Google Business Profile.
What happens when my employees answer the phone?
Nothing -- Starkby only picks up the calls your team doesn't: missed, after-hours, overflow, or all of it, whichever you choose.
Can Starkby actually book appointments?
Yes, against your real connected calendar. It confirms actual availability before telling a caller they're booked.
What happens if Starkby doesn't know an answer?
It says so and takes a message or gets a person involved, instead of guessing.
Can urgent calls reach a real person?
Yes. Emergency or high-value calls can be transferred straight to your team based on rules you approve.
How long does setup take?
A demo is ready in about a minute. Full setup and configuration review is typically same-day.
Can I listen to calls and read transcripts?
Yes, every call includes a recording, transcript, and summary in your dashboard.
What happens if I exceed my monthly minutes?
You're notified before you reach your included minutes, and overage is billed at your plan's per-minute rate.
Does Starkby record calls?
Yes, recording is part of how calls are reviewed and summarized -- see our security page for details.
Do I have to sign a long-term contract?
No, plans are month-to-month.
Let Starkby answer one call before you buy anything.
Paste your website. We'll build a temporary receptionist around your actual business so you can hear it for yourself.